About Us
CRM and Calling Solution Software,
To optimize efficiency.
Increase customer satisfaction, improve customer loyalty
AND to yield better results.
We
You
B'coz
We provide solutions
Solutions
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VAC Dialer
- Dynamic IVR.
- Call Queue.
- Skill based routing.
- Call Recording.
- Work From Home.
- Live Monitoring.
- CRM Integration.More Details
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IVR
- IVR is phone technology that automates customer service interactions.
- IVR can recognize and respond to voice and touch-tone inputs.
- IVR can be integrated with speech recognition, text-to-speech
- IVR reduces wait times and streamlines tasks for customers and operators.
- IVR helps provide quick and accurate information.More Details
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Remote Dialer
- On Cloud and In Premises both are available
- Username and Password based login
- Mapping to Agents Mobile Numbers Directly
- Active / Inactive feature
- Incoming and Outgoing Call Reports
- Manual call Option available
- Suitable for all dialers like predictive, progressive, preview, manual and inbound.More Details
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VAC IPPBX
- Ranges from 10 to 1000 or more users.
- No dependency on conventional proprietary EPABX.
- Connect PRI / SIP / Analog Trunks or GSM.
- Use IP Phones / Softphones using No need for additional telephone wiring.
- Use Android phone as wireless extension.
- Enterprises can connect all branches.
- Dynamic Reports. More Details
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Remote IPPBX
- Ranges from 10 to 1000 or more users.
- No dependency on conventional proprietary EPABX.
- Connect PRI / SIP / Analog Trunks or GSM.
- Use IP Phones / Softphones using No need for additional telephone wiring.
- Use Android phone as wireless extension.
- Enterprises can connect all branches.
- Dynamic Reports. More Details
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VAC COMMUNICATION SOFTWARE
- Use your existing PRI / SIP / Analog Trunks or GSM effectively;
- Integrate contact center solution and PBX.
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CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE - CRM
- Lead management.
- Sales CRM .
- Support CRM.
- Hospital Appointment Management.
- Real Estate Management.
- Integrated with our CRM can throw pop-up of the caller details.
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VAC Lead Managment
- Sales leads can be tracked through VAC CRM.
- Assign Leads based on performance.
- Allows more time to sell.
- Leads can be assigned to sales team based on their performance and product knowledge.
- Enterprises can connect all branches. More Details
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Fire wall
- Fire wall use for protect a server and systems.
- Its purpose is to establish a barrier between your internal network and incoming traffic.
- Firewalls block the incoming traffic by looking into the source of the traffic.
- Network firewall function on network level.
- A Network firewall might have two or more network interface cards (NICs).
- A network-based firewall is usually a dedicated system with proprietary software installed. More Details
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VMS
- The VAC VMS is highly customizable, allowing call center managers to create their own survey questions and response options.
- The results of the surveys can then be analyzed and used to improve customer service,
- Product offerings, and overall business operations.
- Additionally, VAC VMS offers the option to use pre-recorded survey prompts.
- Which can save time for call center agents and improve consistency in survey delivery.
- Moving to the cloud can save companies money and add convenience for users..More Details
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Customer Care
- Greet caller with name with our dynamic IVR.
- Gather information by interacting with callers and route the call to the respective agent.
- You can set sticky or skill based call routing.
- You can also set dynamic routing with CRM assistance thru IVR.
- Integrated with our CRM can throw pop-up of the caller details. More Details
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Third Party Software
- We provide API's for intergating any third party software with VAC Solutions More Details
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GSM / PRI Gateway
- A VoIP GSM Gateway enables direct routing between IP, digital, analog and GSM networks.
- With these devices (fixed cellular terminals) companies can significantly reduce the money they spend on telephony.
- 30 SIM Cards are connected on the network side and a PRI line output on the EPABX trunk side.
- When the EPABX extensions seize the PRI to out dial, the gateway accepts the request via the PRI.
- line and in turn seizes one of the GSM SIM cards and out dials the number.More Details
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Bulk SMS
- Bulk SMS (Short Message Service) is a service that enables businesses.
- Organizations to send large numbers of text messages to a targeted audience simultaneously.
- This service is used for various purposes.
- Such as marketing promotions, customer engagement, notifications, alerts, and more.More Details
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VAC Whatsap Connect
- Send bulk messages.
- Run campaigns
- Have multiple no. of users
- Assign inbound mesages to different users in your organization based on key words automatically.
- Have chat bot to answer questions.
- Make customer call from the same message.
- Make them to visit your website from the message
- APIs for integration.
- For Demo
- For Price and More Details
Call Center Dialer
CRM
IPPBX
Complete Business Suite
IVR
Customer Care
Fire Wall
Remote Dialer
Remote IPPBX
Third Party Software
GSM / PRI Gateway
VMS
Bulk SMS
VAC Whatsap Connect
Our Valuable Clients
Contact
Location:
VAC SOFTTECK LLP,
1st Floor, Old.100/1, New, 64/1,
Bazaar Road,
Saidapet,
Chennai-600015.