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IVR System
IVR Systems
Interactive Voice Response Systems (IVR) uses pre-recorded voice prompts and menus to present information and options to callers. IVR allows users to retrieve information like order status, dispatch status, flight / bus schedules, bank balances, appointment stats, gas bookings, product details and more from any telephone. An IVR system is typically a separate server that contains Digital Signal Processing (DSP) hardware that analyzes and reproduces voice patterns. The IVR server interacts with a phone system through a dedicated connection. The way in which the IVR server is connected to the phone system depends on its capabilities and physical connections.
| Welcome Message | Multiple Language Messages | Multi Level IVR |
| Personalized Greeting Message | Dynamic Routing | Custom hold on music |
| Block junk calls | Different messages during and after office hours | Missed and Received Call logs in real timec |
| Enable Voice Mail | 24 x 7 accessability | Real Time and History Reports |
| Number Choices ?? No – Its on your number |
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Product Features:
- Greet Your Customers with a Clear and a Melodious Voice
- Offer a Menu to Your Callers
- Play Your Advertisement When the Caller is in Hold or Queue
- Route Calls to the Callers'Desired team or Extension or Agent Based on their Input
- Greet the Customer,Disconnect the Call and Call them Back
- Greet the Customer and Divert it to Voice Mail During Holidays and After Office Hours
- Provide Your Choice of Call Flow
- Agent Wise Reporting
- Call Analysis