Case Studies


Case Study 1:
Product IPPBX - A Multibranch Manufacturing Company in Tamilnadu

Overview

VAC IPPBX is a telephony system that uses Internet Protocol (IP) networks to connect and manage voice communications within an organization. It serves as a private telephone network, providing advanced features and functionalities. Using these we can connect multiple branches as single branch via Internet. Main features in this case study:

  • Multi Branch Connectivity
  • Seperate DID and DODs
  • Operator Panel to monitor all calls.

Challenge

The manufacturing company encountered challenges when attempting to connect all branches' telecommunication systems into a single network for efficient maintenance. The use of outdated traditional EPABX systems made it difficult to link multiple branches as extensions, as the continuous faults in cabling and analog cards posed recurring issues. Consequently, they sought a robust and long-term solution to address these connectivity concerns.

Solution

To address the connectivity challenges faced by the manufacturing company and provide a long-term solution, they implemented the VAC IPPBX product. VAC IPPBX offers a range of features and benefits that can effectively resolve their telecommunication issues. Here's how VAC IPPBX can help:

  • Unified Communication Platform: VAC IPPBX serves as a unified communication platform, allowing the company to integrate and manage telephony services across all branches. It enables seamless communication by consolidating voice, video, instant messaging, and email into a single system.
  • Multi-Branch Extension Linking: VAC IPPBX can link multiple branches as extensions within the same network. This eliminates the need for separate telecommunication systems in each branch and simplifies maintenance and management tasks.
  • Fault-Free and Scalable Solution: VAC IPPBX eliminates the recurring faults associated with outdated EPABX systems. By leveraging IP-based technology, it provides a reliable and stable telecommunication infrastructure. Additionally, VAC IPPBX offers scalability, allowing the company to easily add or modify extensions as their business grows.
  • Advanced Features: VAC IPPBX offers advanced features such as auto-attendant, call routing, call recording, and call queuing. These features enhance call management efficiency, improve customer experience, and ensure calls are directed appropriately.
  • Cost-Effective Solution: By replacing the outdated EPABX systems and consolidating telephony services with VAC IPPBX, the manufacturing company can achieve cost savings in terms of maintenance, hardware, and cabling requirements.

Overall, implementing VAC IPPBX provides the manufacturing company with a comprehensive and reliable telecommunication solution, enabling seamless connectivity, scalability, and advanced features across all branches.

Benefits

By implementing VAC IPPBX product to address their telecommunication challenges, the manufacturing enjoys the following results:

  • Enhanced Connectivity: The VAC IPPBX solution will enable seamless connectivity between all branches, allowing employees to communicate effectively and efficiently across locations. This will improve collaboration, decision-making, and overall productivity.
  • Streamlined Maintenance: With a centralized telecommunication system, the company will experience simplified maintenance and management tasks. Faults related to cabling and analog cards will be eliminated, reducing the need for frequent troubleshooting and repairs.
  • Improved Scalability: VAC IPPBX offers scalability, allowing the company to easily add or modify extensions as their business expands or undergoes changes. This flexibility ensures that the telecommunication system can adapt to their evolving needs without significant disruptions or additional costs.
  • Advanced Call Management: The advanced features of VAC IPPBX, such as auto-attendant, call routing, and call recording, will enhance call management capabilities. Calls can be efficiently directed, queued, and recorded, improving customer service and ensuring effective handling of incoming and outgoing calls.
  • Cost Savings: By replacing outdated EPABX systems and consolidating telephony services with VAC IPPBX, the company will achieve cost savings in terms of maintenance, hardware upgrades, and cabling requirements. Additionally, the streamlined communication and improved efficiency will contribute to overall cost reduction.
  • Long-Term Solution: VAC IPPBX provides a robust and long-term telecommunication solution for the company. Its reliability, scalability, and advanced features ensure that the company can meet their communication needs effectively and sustainably over time.

By leveraging the benefits of VAC IPPBX, the manufacturing company will experience improved connectivity, streamlined maintenance, scalability, advanced call management, cost savings, and a reliable long-term solution for their telecommunication requirements.

The implementation of VAC IPPBX has empowered the manufacturing company to overcome telecommunication challenges and achieve business success.

Case Study 2:
Product: VAC Dialer - A Share Broking Firm with Work from home concept in Tamilnadu

Overview

A VAC Dialer is a powerful tool that automates and streamlines outbound calling processes, enhancing productivity and efficiency in call center operations. It enables agents to make a high volume of calls quickly, improving contact rates and optimizing customer interactions. In this case scenario with Dialer we provided Work from home option too.

  • All Call Center Activities
  • Centralized Maintenance of Reports, Call Recordings and Monitoring
  • Login from anywhere by Agents, Supervisors and Admins

Challenge

In a post-COVID-19 situation, a Share Broking Firm faced the challenge of adapting to a hybrid work environment, where some agents work remotely while others return to the office. Balancing the needs of remote and in-office teams, ensuring seamless communication and collaboration become key challenges to overcome for the Share Broking Firm.In a post-COVID-19 scenario, a Share Broking Firm faced challenges in effectively monitoring and managing remote agents during work-from-home arrangements. Ensuring consistent call quality, adherence to scripts and protocols, and maintaining productivity while remote becomes more complex without direct supervision.

Solution

To address the challenges faced by the Share Broking Firm in monitoring and managing remote agents during work-from-home arrangements, implementing the VAC Dialer solution along with a firewall and VPN can be an effective approach.

  • VAC Dialer Solution: The VAC Dialer provides a comprehensive call center management platform with features for call monitoring, performance tracking, and agent management. It enables supervisors to remotely monitor and manage agents' calls, ensuring adherence to scripts, call quality, and customer service standards.
  • Firewall: Implementing a firewall helps safeguard the call center's network by controlling incoming and outgoing network traffic. It helps prevent unauthorized access and protects sensitive customer data from potential security breaches or cyber threats.
  • VPN (Virtual Private Network): Utilizing a VPN creates a secure and encrypted connection between remote agents' devices and the call center's network. This ensures that data transmitted during calls and other interactions remains protected from unauthorized access, providing an additional layer of security.

By combining the VAC Dialer solution with a firewall and VPN, the Share Broking Firm can effectively monitor and manage remote agents, maintain data security, and ensure consistent performance and productivity while agents work from home.

Benefits

By implementing the VAC Dialer solution along with a firewall and VPN, the Share Broking Firm can expect the following results:

  • Enhanced Remote Monitoring: The VAC Dialer solution enables supervisors to effectively monitor remote agents' calls and performance in real-time. This ensures adherence to scripts, quality standards, and customer service protocols, leading to improved call handling and customer satisfaction.
  • Improved Productivity and Efficiency: With remote monitoring capabilities, supervisors can provide timely feedback, coaching, and support to remote agents. This helps enhance their performance, leading to increased productivity and efficiency in handling customer calls.
  • Seamless Connectivity: The VPN creates a secure and encrypted connection for remote agents, enabling them to connect to the call center's network reliably and access the necessary resources. This ensures seamless communication and collaboration between remote agents, supervisors, and other team members.
  • Enhanced Performance Tracking: The VAC Dialer solution provides comprehensive performance tracking features, allowing supervisors to measure and analyze key metrics and KPIs for remote agents. This enables data-driven decision-making, identifies areas for improvement, and helps optimize call center operations.
  • Compliance and Data Protection: The implementation of a firewall and VPN ensures compliance with data protection regulations by safeguarding customer data and maintaining data integrity during remote operations. This helps the Share Broking Firm avoid potential legal and reputational risks.

Compliance and Data Protection: The implementation of a firewall and VPN ensures compliance with data protection regulations by safeguarding customer data and maintaining data integrity during remote operations. This helps the Share Broking Firm avoid potential legal and reputational risks.

Even after COVID pandemic, in normal situations, the company continues to leverage the benefits of the VAC Dialer solution along with a firewall and VPN to maintain secure and efficient call center operations. This allows them to uphold data security, protect customer information, and ensure compliance with regulations while effectively managing their agents.