Products

Call Center Dialer

Our Call center software helps organizations provide a seamless customer experience across all channels. All interactions thru these channels come to a queue. Our software allows agents to see all previous interaction with that particular customer to enable a quick resolution.

For high scalability, organizations may prefer to deploy call center software in premises. This requires investment from customer on server, software, computer for agents, headsets and power back up. Though it involves capex, it definitely gives the call centers more control over their functions and will have the confidence that all the data is stored in their own premises.

Our call center software has 3 types - inbound, outbound and blended call centers. Our software allows call recording, live monitoring of calls and reports to make better decisions.

Call Center Solutions:

In-bound.

  • Interactive Voice Response (IVR)
  • Multi Language Support
  • Automatic Call Distribution (ACD)
  • Call Transfer
  • Call Queue display
  • Emergency Number pick up
  • Call Back / Call Me Back Option
  • Call Conference
  • CRM Integration
  • Skill based routing
  • Sticky Agent

Out-bound.

  • Lead upload for multiple campaighns
  • Setting up call ratio
  • Predictive / Progressive / manual Dialer
  • Integration with CRM

CRM

CRM

Customer Relationship Management (CRM) is a term that refers to practices, strategies and technologies to analyze customer interaction and data throughout the customer life cycle.. The aim of CRM is to improve customer service relationships and assist enterprises in customer retention and drive sales growth. VAC CRM software consolidates customer information and documents into a single CRM database so that business users can more easily access and manage it. Automating various work flow processes, such as tasks, calendars and alerts, allows managers the ability to track performance and productivity based on information logged within the system. Thus, VAC CRM, which is far more than just a software application, help businesses optimize processes by streamlining mundane workloads, enabling employees to focus on creative and more high-level tasks.


Interactive Dashboard :

Its absolutely vibrant. Various reports like individual's sales funnel, prospects generated, prospects stage, sales revenue, tickets raised for complaints, status of complaints and solution provided and TAT (Turn Around Time) for the same – all in a visual reports and graphical charts which are displayed for ease-of-reference. VAC CRM also provide, at-a glance, insight into business and employee performance, across multiple criteria, facilitating informed business decisions in real time.

  • Sales Pipeline - Individual and the team
  • No. of opportunities by stage
  • Opportunities by value
  • Hot opportunities

Forecasting :

There will be a clear visibility over every opportunity which are created with thorough analysis of leads generated. Hence, with VAC CRM, Sales Managers can validate sales forecast much better and close to accuracy. Real-time info on revenue and budget variance ensures that decisions are based on accurate information, and, if required, corrective action can be taken earlier in the cycle when it has maximum impact.

  • Sales Forecast
  • Revenue on real time
  • Budget Variance

Payment Tracker :

The best thing that all entrepreneur would have wanted is keep tracking of payments collected and the receivables. VAC CRM provides exactly that. Every organization, in the data base, can have details of how many invoices are prepared, payment received against each invoice with pending amount to be collected. VAC CRM will also reflect advance collected separately for which invoice is yet to be raised.


Payment Tracker :

A ticketing system is a software application used to manage customer support requests and track the progress of those requests. A ticket is a record of a customer's request for assistance, and the ticketing system is used to organize, prioritize, and manage those requests.

  • A ticketing system typically includes a customer-facing portal where customers can submit their requests
  • A backend interface used by support staff to manage and respond to those requests
  • The system can also include tools for tracking response times
  • prioritizing requests, and generating reports on the performance of the support team.

Ticketing systems are widely used in customer support and technical support, as well as in other industries such as education, healthcare, and government. They are designed to streamline the support process and improve the efficiency of support teams, allowing them to respond to customer requests more quickly and effectively.

In addition to improving the customer support experience, a well-designed ticketing system can also provide valuable data and insights into customer needs and support operations, which can be used to make informed decisions and drive continuous improvement.

Calendar :

Our VAC CRM's interactive dashboard revolutionizes the way an enterprise manage(s) their(its) business. This includes their calendar, their tasks, their lists and driving productivity throughout your organization and enabling your staff to accomplish more from a tailored workspace that combines the information they use every day. An event, which can be of any type, for example, a scheduled appointment with a prospective customer can also be shared with required information to a senior or a support executive who is required for that appointment. This helps the concerned executive to get prepared for the scheduled meeting. You can even set a reminder. If you have a list of work to be attended by an executive, the same can be prepared under `To Do List’ and can be marked to the respective executive for execution.

  • Meeting Information
  • Task/s assigned
  • Leave Information
  • Reminders
  • Invitation to colleagues for a specific task

Lead management :

Sales leads can be tracked through VAC CRM, enabling sales managers to know about their team’s call pattern, track and analyze data from one place. It reduces their admin time, helps to know more about their clients, and facilitates to spend more time in selling. Leads can be assigned to sales team based on their performance and product knowledge.

  • Tracking Leads
  • Assign Leads based on performance
  • Allows more time to sell
  • On the whole, VAC CRM, helps sales teams to understand their sales pipeline better

Quotation preparation made easier :

A Sales Quote creates a binding between you and your prospective client in terms of sharing the product, its pricing and the terms. Generating and sharing a quote with your customer will be very easy with VAC CRM. Data of all products and its pricing can be stored in our CRM with respective tax slabs. This allows you to prepare various flavors of quotes, with and without tax/discounts etc. Quotes prepared can be sent to customers by mail, automatically, in PDF format.

Invoice :

The capacity to generate invoices, is like an icing on the cake. You are almost at the top of your lead to conversion management using VAC CRM as you can convert your quote to invoice. The approval process allows you to ensure the approval from respective departments and share it with the customer. Invoices prepared can be sent to customers by mail, automatically, in PDF format.

Real Estate :

  • Real estate management is the administration and control of real property
  • Typically commercial or residential
  • It involves overseeing
  • Coordinating various tasks related to the maintenance
  • Operation of buildings
  • Including rent collection
  • Tenant relations
  • Building maintenance and repairs
  • Budgeting and financial reporting
  • Complying with local laws and regulations

The goal of real estate management is to maximize the value of the property and ensure its smooth operation. This requires a good understanding of the local real estate market, as well as the ability to make informed decisions about various aspects of property management, such as tenant selection, rent pricing, and maintenance and repair costs.

Effective real estate management can help owners and investors achieve their financial goals by increasing property value, reducing costs, and minimizing vacancies. It can also improve the quality of life for tenants by ensuring a well-maintained and safe living or working environment.

VAC PBX

Benefits

  • Our IP PBX is based on asterisk platform
  • It's easy to install and configure your business-class telephony system
  • Can connecting analogue lines, high density T1/E1 circuits, SIP trunks and GSM gateway
  • Music on hold, call parking, call transfer, call pickup, call forward are some of the salient features available
  • Voice recordings (optionals)
  • It brings big business PBX features like IVR, Voice mail to email, Audio conference bridg to small and medium-sized businesses.

Configuration

  • VAC Softteck IP PBX, based on open source platform, makes it fast and simple to install and configure your business-class telephony system. With unlimited extensions, voicemail-to-email, music on hold, call parking, analogue lines or high density T1/E1 circuits and many other features, VAC Softteck IP PBX provides all the functionality your business needs. VAC Softteck IP PBX brings big business PBX features to small and medium-sized businesses.


  • With VAC Softteck IP PBX, all you need is a mouse and 15 minutes to get not just Asterisk, but integrated applications like MySQL and SugarCRM.


  • This new version provides VAC Softteck IP PBX with increased reliability and many new features including a point-and-click, web-based graphical user inter-face (GUI) that dramatically increases ease of use, streamlines installation and virtually eliminates the need for the command line.


  • VAC Softteck IP PBX provides companies with a cost-effective telephony system and the surrounding applications they need to support their business


  • VAC Softteck IP PBX is based on the popular IP PBX package Asterisk with a simplified management interface, local support and a feature rich set of tools designed to make it a low maintenance and easy manageable system to operate.


  • CONFIGURATIONS AVAILABLE:

    IP Subscribers : 30,60,100,200,300,500,700 & 1000.

    IP PBX : 30 Users


    Product Highlights:

  • Easy to setup voice mail.

  • Easy Backup and Restore.

  • Integrated instant messaging System.

  • Supports PRI / E1 / Analog Trunks / GSM / SIP Trunks.

  • The server can be shutdown from the Web.


  • Product Features

    • Auto Hardware Detection
    • Auto Phone Configurator.
    • Automated Attendant.
    • Billing Report.
    • Black List.
    • Blind Transfer.
    • Call Detail (CDRs) Report.
    • Call Details Record.
    • Call Forward on No Answer.
    • Call Forward Variable.
    • Call Monitoring.
    • Call Parking.
    • Call Queuing.
    • Call recording.
    • Call Recording.
    • Call Retrieval.
    • Call Routing (DID & ANI).
    • Callback.
    • Interactive Directory Listing.
    • Interactive Voice Response (IVR).
    • IVR Configurable.
    • Caller ID Blocking.
    • Caller ID Supported.
    • Conference Bridging.
    • Conference Center.
    • Database Integration.
    • Database Store / Retrieve.
    • Dial by Name.
    • Direct Inward System Access.
    • Direct Inward System Access.
    • Distinctive Ring.
    • Distributed Universal Number Discovery.
    • Do Not Disturb.
    • Extension Creation Batch Tool.
    • Fax Transmit and Receive.
    • Flexible Extension Logic.
    • Follow-me Support.
    • Incoming and Outgoing Routes.
    • Integrated Echo Canceller.
    • Local and Remote Call Agents.
    • Multiple Trunk Support.
    • Music On Hold.
    • Music On Transfer.
    • Operator Panel.
    • Report of Channels.
    • Support for Analog Interfaces.
    • Support for Call Queues.
    • Support for call Routing Based on Time Conditions.
    • Support for Digital Interfaces as Support for Bluetooth Interfaces.
    • Support for Paging and Intercom.
    • Support for PIN Sets.
    • Support for Ring Groups.
    • Support for Video Phones.
    • Supported Wide Range of Codec’s.
    • Voice synthesis support.
    • Voicemail,Voicemail-to-Email.

    Hardware Configurations:

      Protocols:
    • ISDN: PRI DSS 1 (Q931, National Variant).
    • VoIP: SIP, H.323, MGCP, SCCP, IAX2.
    • Mobile: GSM 850/1800/1900 MHZ Channels.
      Interfaces:
    • Network Interface: 2X Ethernet 10/100 Base-RJ-45.
    • ISDN: PRI Interface (Optional).
    • Mobile: 4GSM (Optional) 1 Antenna/4 Channels, 1 SIM/Channel.
    • FXO & FXS.
      Software:
    • Asterisk : 11.20.
    • FreePBX: 2.11.
    • OS : CentOS 7.
      Hardware:
    • RAM : 2 GB.
    • HDD : 500 GB.
    • CPU : 1 CPU.
      Power Consumption:
    • 100 / 240 AC.
    • 60 – 50 Hz.
    • 6 – 3 A.
    IP PBX : 60 Users


    Product Highlights:

  • Easy to setup voice mail.

  • Easy Backup and Restore.

  • Integrated instant messaging System.

  • Supports PRI / E1 / Analog Trunks / GSM / SIP Trunks.

  • The server can be shutdown from the Web.


  • Product Features

    • Auto Hardware Detection
    • Auto Phone Configurator.
    • Automated Attendant.
    • Billing Report.
    • Black List.
    • Blind Transfer.
    • Call Detail (CDRs) Report.
    • Call Details Record.
    • Call Forward on No Answer.
    • Call Forward Variable.
    • Call Monitoring.
    • Call Parking.
    • Call Queuing.
    • Call recording.
    • Call Recording.
    • Call Retrieval.
    • Call Routing (DID & ANI).
    • Callback.
    • Interactive Directory Listing.
    • Interactive Voice Response (IVR).
    • IVR Configurable.
    • Caller ID Blocking.
    • Caller ID Supported.
    • Conference Bridging.
    • Conference Center.
    • Database Integration.
    • Database Store / Retrieve.
    • Dial by Name.
    • Direct Inward System Access.
    • Direct Inward System Access.
    • Distinctive Ring.
    • Distributed Universal Number Discovery.
    • Do Not Disturb.
    • Extension Creation Batch Tool.
    • Fax Transmit and Receive.
    • Flexible Extension Logic.
    • Follow-me Support.
    • Incoming and Outgoing Routes.
    • Integrated Echo Canceller.
    • Local and Remote Call Agents.
    • Multiple Trunk Support.
    • Music On Hold.
    • Music On Transfer.
    • Operator Panel.
    • Report of Channels.
    • Support for Analog Interfaces.
    • Support for Call Queues.
    • Support for call Routing Based on Time Conditions.
    • Support for Digital Interfaces as Support for Bluetooth Interfaces.
    • Support for Paging and Intercom.
    • Support for PIN Sets.
    • Support for Ring Groups.
    • Support for Video Phones.
    • Supported Wide Range of Codec’s.
    • Voice synthesis support.
    • Voicemail,Voicemail-to-Email.

    Hardware Configurations:

      Protocols:
    • ISDN: PRI DSS 1 (Q931, National Variant).
    • VoIP: SIP, H.323, MGCP, SCCP, IAX2.
    • Mobile: GSM 850/1800/1900 MHZ Channels.
      Interfaces:
    • Network Interface: 2X Ethernet 10/100 Base-RJ-45.
    • ISDN: PRI Interface (Optional).
    • Mobile: 4GSM (Optional) 1 Antenna/4 Channels, 1 SIM/Channel.
    • FXO & FXS.
      Software:
    • Asterisk : 11.20.
    • FreePBX: 2.11.
    • OS : CentOS 7.
      Hardware:
    • RAM : 2 GB.
    • HDD : 500 GB.
    • CPU : 1 CPU.
      Power Consumption:
    • 100 / 240 AC.
    • 60 – 50 Hz.
    • 6 – 3 A.
    IP PBX : 100 Users


    Product Highlights:

  • Easy to setup voice mail.

  • Easy Backup and Restore.

  • Integrated instant messaging System.

  • Supports PRI / E1 / Analog Trunks / GSM / SIP Trunks.

  • The server can be shutdown from the Web.


  • Product Features

    • Auto Hardware Detection
    • Auto Phone Configurator.
    • Automated Attendant.
    • Billing Report.
    • Black List.
    • Blind Transfer.
    • Call Detail (CDRs) Report.
    • Call Details Record.
    • Call Forward on No Answer.
    • Call Forward Variable.
    • Call Monitoring.
    • Call Parking.
    • Call Queuing.
    • Call recording.
    • Call Recording.
    • Call Retrieval.
    • Call Routing (DID & ANI).
    • Callback.
    • Interactive Directory Listing.
    • Interactive Voice Response (IVR).
    • IVR Configurable.
    • Caller ID Blocking.
    • Caller ID Supported.
    • Conference Bridging.
    • Conference Center.
    • Database Integration.
    • Database Store / Retrieve.
    • Dial by Name.
    • Direct Inward System Access.
    • Direct Inward System Access.
    • Distinctive Ring.
    • Distributed Universal Number Discovery.
    • Do Not Disturb.
    • Extension Creation Batch Tool.
    • Fax Transmit and Receive.
    • Flexible Extension Logic.
    • Follow-me Support.
    • Incoming and Outgoing Routes.
    • Integrated Echo Canceller.
    • Local and Remote Call Agents.
    • Multiple Trunk Support.
    • Music On Hold.
    • Music On Transfer.
    • Operator Panel.
    • Report of Channels.
    • Support for Analog Interfaces.
    • Support for Call Queues.
    • Support for call Routing Based on Time Conditions.
    • Support for Digital Interfaces as Support for Bluetooth Interfaces.
    • Support for Paging and Intercom.
    • Support for PIN Sets.
    • Support for Ring Groups.
    • Support for Video Phones.
    • Supported Wide Range of Codec’s.
    • Voice synthesis support.
    • Voicemail,Voicemail-to-Email.

    Hardware Configurations:

      Protocols:
    • ISDN: PRI DSS 1 (Q931, National Variant).
    • VoIP: SIP, H.323, MGCP, SCCP, IAX2.
    • Mobile: GSM 850/1800/1900 MHZ Channels.
      Interfaces:
    • Network Interface: 2X Ethernet 10/100 Base-RJ-45.
    • ISDN: PRI Interface (Optional).
    • Mobile: 4GSM (Optional) 1 Antenna/4 Channels, 1 SIM/Channel.
    • FXO & FXS.
      Software:
    • Asterisk : 11.20.
    • FreePBX: 2.11.
    • OS : CentOS 7.
      Hardware:
    • RAM : 4 GB.
    • HDD : 500 GB.
    • CPU : 1 CPU.
      Power Consumption:
    • 100 / 240 AC.
    • 60 – 50 Hz.
    • 6 – 3 A.
    IP PBX : 200 Users


    Product Highlights:

  • Easy to setup voice mail.

  • Easy Backup and Restore.

  • Integrated instant messaging System.

  • Supports PRI / E1 / Analog Trunks / GSM / SIP Trunks.

  • The server can be shutdown from the Web.


  • Product Features

    • Auto Hardware Detection
    • Auto Phone Configurator.
    • Automated Attendant.
    • Billing Report.
    • Black List.
    • Blind Transfer.
    • Call Detail (CDRs) Report.
    • Call Details Record.
    • Call Forward on No Answer.
    • Call Forward Variable.
    • Call Monitoring.
    • Call Parking.
    • Call Queuing.
    • Call recording.
    • Call Recording.
    • Call Retrieval.
    • Call Routing (DID & ANI).
    • Callback.
    • Interactive Directory Listing.
    • Interactive Voice Response (IVR).
    • IVR Configurable.
    • Caller ID Blocking.
    • Caller ID Supported.
    • Conference Bridging.
    • Conference Center.
    • Database Integration.
    • Database Store / Retrieve.
    • Dial by Name.
    • Direct Inward System Access.
    • Direct Inward System Access.
    • Distinctive Ring.
    • Distributed Universal Number Discovery.
    • Do Not Disturb.
    • Extension Creation Batch Tool.
    • Fax Transmit and Receive.
    • Flexible Extension Logic.
    • Follow-me Support.
    • Incoming and Outgoing Routes.
    • Integrated Echo Canceller.
    • Local and Remote Call Agents.
    • Multiple Trunk Support.
    • Music On Hold.
    • Music On Transfer.
    • Operator Panel.
    • Report of Channels.
    • Support for Analog Interfaces.
    • Support for Call Queues.
    • Support for call Routing Based on Time Conditions.
    • Support for Digital Interfaces as Support for Bluetooth Interfaces.
    • Support for Paging and Intercom.
    • Support for PIN Sets.
    • Support for Ring Groups.
    • Support for Video Phones.
    • Supported Wide Range of Codec’s.
    • Voice synthesis support.
    • Voicemail,Voicemail-to-Email.

    Hardware Configurations:

      Protocols:
    • ISDN: PRI DSS 1 (Q931, National Variant).
    • VoIP: SIP, H.323, MGCP, SCCP, IAX2.
    • Mobile: GSM 850/1800/1900 MHZ Channels.
      Interfaces:
    • Network Interface: 2X Ethernet 10/100 Base-RJ-45.
    • ISDN: PRI Interface (Optional).
    • Mobile: 4GSM (Optional) 1 Antenna/4 Channels, 1 SIM/Channel.
    • FXO & FXS.
      Software:
    • Asterisk : 11.20.
    • FreePBX: 2.11.
    • OS : CentOS 7.
      Hardware:
    • RAM : 8 GB.
    • HDD : 1 TB.
    • CPU : 1 CPU.
      Power Consumption:
    • 100 / 240 AC.
    • 60 – 50 Hz.
    • 6 – 3 A.
    IP PBX : 300 Users


    Product Highlights:

  • Easy to setup voice mail.

  • Easy Backup and Restore.

  • Integrated instant messaging System.

  • Supports PRI / E1 / Analog Trunks / GSM / SIP Trunks.

  • The server can be shutdown from the Web.


  • Product Features

    • Auto Hardware Detection
    • Auto Phone Configurator.
    • Automated Attendant.
    • Billing Report.
    • Black List.
    • Blind Transfer.
    • Call Detail (CDRs) Report.
    • Call Details Record.
    • Call Forward on No Answer.
    • Call Forward Variable.
    • Call Monitoring.
    • Call Parking.
    • Call Queuing.
    • Call recording.
    • Call Recording.
    • Call Retrieval.
    • Call Routing (DID & ANI).
    • Callback.
    • Interactive Directory Listing.
    • Interactive Voice Response (IVR).
    • IVR Configurable.
    • Caller ID Blocking.
    • Caller ID Supported.
    • Conference Bridging.
    • Conference Center.
    • Database Integration.
    • Database Store / Retrieve.
    • Dial by Name.
    • Direct Inward System Access.
    • Direct Inward System Access.
    • Distinctive Ring.
    • Distributed Universal Number Discovery.
    • Do Not Disturb.
    • Extension Creation Batch Tool.
    • Fax Transmit and Receive.
    • Flexible Extension Logic.
    • Follow-me Support.
    • Incoming and Outgoing Routes.
    • Integrated Echo Canceller.
    • Local and Remote Call Agents.
    • Multiple Trunk Support.
    • Music On Hold.
    • Music On Transfer.
    • Operator Panel.
    • Report of Channels.
    • Support for Analog Interfaces.
    • Support for Call Queues.
    • Support for call Routing Based on Time Conditions.
    • Support for Digital Interfaces as Support for Bluetooth Interfaces.
    • Support for Paging and Intercom.
    • Support for PIN Sets.
    • Support for Ring Groups.
    • Support for Video Phones.
    • Supported Wide Range of Codec’s.
    • Voice synthesis support.
    • Voicemail,Voicemail-to-Email.

    Hardware Configurations:

      Protocols:
    • ISDN: PRI DSS 1 (Q931, National Variant).
    • VoIP: SIP, H.323, MGCP, SCCP, IAX2.
    • Mobile: GSM 850/1800/1900 MHZ Channels.
      Interfaces:
    • Network Interface: 2X Ethernet 10/100 Base-RJ-45.
    • ISDN: PRI Interface (Optional).
    • Mobile: 4GSM (Optional) 1 Antenna/4 Channels, 1 SIM/Channel.
    • FXO & FXS.
      Software:
    • Asterisk : 11.20.
    • FreePBX: 2.11.
    • OS : CentOS 7.
      Hardware:
    • RAM : 8 GB.
    • HDD : 1 TB.
    • CPU : 1 CPU.
      Power Consumption:
    • 100 / 240 AC.
    • 60 – 50 Hz.
    • 6 – 3 A.
    IP PBX : 500 Users


    Product Highlights:

  • Easy to setup voice mail.

  • Easy Backup and Restore.

  • Integrated instant messaging System.

  • Supports PRI / E1 / Analog Trunks / GSM / SIP Trunks.

  • The server can be shutdown from the Web.


  • Product Features

    • Auto Hardware Detection
    • Auto Phone Configurator.
    • Automated Attendant.
    • Billing Report.
    • Black List.
    • Blind Transfer.
    • Call Detail (CDRs) Report.
    • Call Details Record.
    • Call Forward on No Answer.
    • Call Forward Variable.
    • Call Monitoring.
    • Call Parking.
    • Call Queuing.
    • Call recording.
    • Call Recording.
    • Call Retrieval.
    • Call Routing (DID & ANI).
    • Callback.
    • Interactive Directory Listing.
    • Interactive Voice Response (IVR).
    • IVR Configurable.
    • Caller ID Blocking.
    • Caller ID Supported.
    • Conference Bridging.
    • Conference Center.
    • Database Integration.
    • Database Store / Retrieve.
    • Dial by Name.
    • Direct Inward System Access.
    • Direct Inward System Access.
    • Distinctive Ring.
    • Distributed Universal Number Discovery.
    • Do Not Disturb.
    • Extension Creation Batch Tool.
    • Fax Transmit and Receive.
    • Flexible Extension Logic.
    • Follow-me Support.
    • Incoming and Outgoing Routes.
    • Integrated Echo Canceller.
    • Local and Remote Call Agents.
    • Multiple Trunk Support.
    • Music On Hold.
    • Music On Transfer.
    • Operator Panel.
    • Report of Channels.
    • Support for Analog Interfaces.
    • Support for Call Queues.
    • Support for call Routing Based on Time Conditions.
    • Support for Digital Interfaces as Support for Bluetooth Interfaces.
    • Support for Paging and Intercom.
    • Support for PIN Sets.
    • Support for Ring Groups.
    • Support for Video Phones.
    • Supported Wide Range of Codec’s.
    • Voice synthesis support.
    • Voicemail,Voicemail-to-Email.

    Hardware Configurations:

      Protocols:
    • ISDN: PRI DSS 1 (Q931, National Variant).
    • VoIP: SIP, H.323, MGCP, SCCP, IAX2.
    • Mobile: GSM 850/1800/1900 MHZ Channels.
      Interfaces:
    • Network Interface: 2X Ethernet 10/100 Base-RJ-45.
    • ISDN: PRI Interface (Optional).
    • Mobile: 4GSM (Optional) 1 Antenna/4 Channels, 1 SIM/Channel.
    • FXO & FXS.
      Software:
    • Asterisk : 11.20.
    • FreePBX: 2.11.
    • OS : CentOS 7.
      Hardware:
    • RAM : 8 GB.
    • HDD : 2 TB.
    • CPU : 1 CPU.
      Power Consumption:
    • 100 / 240 AC.
    • 60 – 50 Hz.
    • 6 – 3 A.
    IP PBX : 700 Users


    Product Highlights:

  • Easy to setup voice mail.

  • Easy Backup and Restore.

  • Integrated instant messaging System.

  • Supports PRI / E1 / Analog Trunks / GSM / SIP Trunks.

  • The server can be shutdown from the Web.


  • Product Features

    • Auto Hardware Detection
    • Auto Phone Configurator.
    • Automated Attendant.
    • Billing Report.
    • Black List.
    • Blind Transfer.
    • Call Detail (CDRs) Report.
    • Call Details Record.
    • Call Forward on No Answer.
    • Call Forward Variable.
    • Call Monitoring.
    • Call Parking.
    • Call Queuing.
    • Call recording.
    • Call Recording.
    • Call Retrieval.
    • Call Routing (DID & ANI).
    • Callback.
    • Interactive Directory Listing.
    • Interactive Voice Response (IVR).
    • IVR Configurable.
    • Caller ID Blocking.
    • Caller ID Supported.
    • Conference Bridging.
    • Conference Center.
    • Database Integration.
    • Database Store / Retrieve.
    • Dial by Name.
    • Direct Inward System Access.
    • Direct Inward System Access.
    • Distinctive Ring.
    • Distributed Universal Number Discovery.
    • Do Not Disturb.
    • Extension Creation Batch Tool.
    • Fax Transmit and Receive.
    • Flexible Extension Logic.
    • Follow-me Support.
    • Incoming and Outgoing Routes.
    • Integrated Echo Canceller.
    • Local and Remote Call Agents.
    • Multiple Trunk Support.
    • Music On Hold.
    • Music On Transfer.
    • Operator Panel.
    • Report of Channels.
    • Support for Analog Interfaces.
    • Support for Call Queues.
    • Support for call Routing Based on Time Conditions.
    • Support for Digital Interfaces as Support for Bluetooth Interfaces.
    • Support for Paging and Intercom.
    • Support for PIN Sets.
    • Support for Ring Groups.
    • Support for Video Phones.
    • Supported Wide Range of Codec’s.
    • Voice synthesis support.
    • Voicemail,Voicemail-to-Email.

    Hardware Configurations:

      Protocols:
    • ISDN: PRI DSS 1 (Q931, National Variant).
    • VoIP: SIP, H.323, MGCP, SCCP, IAX2.
    • Mobile: GSM 850/1800/1900 MHZ Channels.
      Interfaces:
    • Network Interface: 2X Ethernet 10/100 Base-RJ-45.
    • ISDN: PRI Interface (Optional).
    • Mobile: 4GSM (Optional) 1 Antenna/4 Channels, 1 SIM/Channel.
    • FXO & FXS.
      Software:
    • Asterisk : 11.20.
    • FreePBX: 2.11.
    • OS : CentOS 7.
      Hardware:
    • RAM : 16 GB.
    • HDD : 4 TB.
    • CPU : 1 CPU.
      Power Consumption:
    • 100 / 240 AC.
    • 60 – 50 Hz.
    • 6 – 3 A.
    IP PBX : 1000 Users


    Product Highlights:

  • Easy to setup voice mail.

  • Easy Backup and Restore.

  • Integrated instant messaging System.

  • Supports PRI / E1 / Analog Trunks / GSM / SIP Trunks.

  • The server can be shutdown from the Web.


  • Product Features

    • Auto Hardware Detection
    • Auto Phone Configurator.
    • Automated Attendant.
    • Billing Report.
    • Black List.
    • Blind Transfer.
    • Call Detail (CDRs) Report.
    • Call Details Record.
    • Call Forward on No Answer.
    • Call Forward Variable.
    • Call Monitoring.
    • Call Parking.
    • Call Queuing.
    • Call recording.
    • Call Recording.
    • Call Retrieval.
    • Call Routing (DID & ANI).
    • Callback.
    • Interactive Directory Listing.
    • Interactive Voice Response (IVR).
    • IVR Configurable.
    • Caller ID Blocking.
    • Caller ID Supported.
    • Conference Bridging.
    • Conference Center.
    • Database Integration.
    • Database Store / Retrieve.
    • Dial by Name.
    • Direct Inward System Access.
    • Direct Inward System Access.
    • Distinctive Ring.
    • Distributed Universal Number Discovery.
    • Do Not Disturb.
    • Extension Creation Batch Tool.
    • Fax Transmit and Receive.
    • Flexible Extension Logic.
    • Follow-me Support.
    • Incoming and Outgoing Routes.
    • Integrated Echo Canceller.
    • Local and Remote Call Agents.
    • Multiple Trunk Support.
    • Music On Hold.
    • Music On Transfer.
    • Operator Panel.
    • Report of Channels.
    • Support for Analog Interfaces.
    • Support for Call Queues.
    • Support for call Routing Based on Time Conditions.
    • Support for Digital Interfaces as Support for Bluetooth Interfaces.
    • Support for Paging and Intercom.
    • Support for PIN Sets.
    • Support for Ring Groups.
    • Support for Video Phones.
    • Supported Wide Range of Codec’s.
    • Voice synthesis support.
    • Voicemail,Voicemail-to-Email.

    Hardware Configurations:

      Protocols:
    • ISDN: PRI DSS 1 (Q931, National Variant).
    • VoIP: SIP, H.323, MGCP, SCCP, IAX2.
    • Mobile: GSM 850/1800/1900 MHZ Channels.
      Interfaces:
    • Network Interface: 2X Ethernet 10/100 Base-RJ-45.
    • ISDN: PRI Interface (Optional).
    • Mobile: 4GSM (Optional) 1 Antenna/4 Channels, 1 SIM/Channel.
    • FXO & FXS.
      Software:
    • Asterisk : 11.20.
    • FreePBX: 2.11.
    • OS : CentOS 7.
      Hardware:
    • RAM : 16 GB.
    • HDD : 4 TB.
    • CPU : 1 CPU.
      Power Consumption:
    • 100 / 240 AC.
    • 60 – 50 Hz.
    • 6 – 3 A.

    Complete Business Suite

    Complete Business Suite :

    IVR System

    IVR System

    Interactive Voice Response Systems (IVR) uses pre-recorded voice prompts and menus to present information and options to callers. IVR allows users to retrieve information like order status, dispatch status, flight / bus schedules, bank balances, appointment stats, gas bookings, product details and more from any telephone. An IVR system is typically a separate server that contains Digital Signal Processing (DSP) hardware that analyzes and reproduces voice patterns. The IVR server interacts with a phone system through a dedicated connection. The way in which the IVR server is connected to the phone system depends on its capabilities and physical connections..

    IVR System :

    Welcome Message Multiple Language Messages Multi Level IVR
    Personalized Greeting Message Dynamic Routing Custom hold on music
    Block junk calls Different messages during and after office hours Missed and Received Call logs in real timec
    Enable Voice Mail 24 x 7 accessability Real Time and History Reports
    Number Choices ??
    No – Its on your number

    Product Features:

    Greet Your Customers with a Clear and a Melodious Voice
    Offer a Menu to Your Callers
    Play Your Advertisement When the Caller is in Hold or Queue
    Route Calls to the Callers’Desired team or Extension or Agent Based on their Input
    Greet the Customer,Disconnect the Call and Call them Back
    Greet the Customer and Divert it to Voice Mail During Holidays and After Office Hours
    Provide Your Choice of Call Flow
    Agent Wise Reporting
    Call Analysis

    Customer Care

    Customer Care :

    Customer care software is a type of software designed to help businesses manage customer interactions and support activities. The goal of customer care software is to improve the customer experience and build stronger relationships with customers by providing prompt and effective support.

    Can include a variety of tools and features, such as:

    Ticketing systems : Used to manage customer support requests and track the progress of those requests.

    Knowledge bases : Contain information and resources that can help customers resolve issues on their own.

    Live chat : Allows customers to communicate with support staff in real-time. Call center software: Enables businesses to manage incoming and outgoing calls, as well as route calls to the appropriate support staff.

    Email management :

    Helps businesses manage incoming and outgoing email, including the ability to track and respond to customer inquiries.

    Customer care software can be used by businesses of all sizes, from small startups to large enterprises. By automating many of the routine tasks associated with customer support, customer care software can help support teams be more efficient and effective, allowing them to respond to customer inquiries more quickly and provide higher-quality support.

    • In addition to improving the customer experience
    • Customer care software can also provide valuable data
    • Insights into customer behavior and preferences
    • Which can be used to inform business strategy and decision-making.

    Fire wall

    Firewall in Computer Network

    • A firewall is a network security device, either hardware or software-based, which monitors all incoming and outgoing traffic and based on a defined set of security rules it accepts, rejects or drops that specific traffic.
    • Accept : allow the traffic
    • Reject : block the traffic but reply with an “unreachable error”
    • Drop : block the traffic with no reply
    fire wall

    Features and Benefits:

    • One of the most visible benefits of firewalls is the ability to control your system's.
    • Entry points and stop virus attacks.
    • The cost of damage from a virus attack on your systems could be immeasurably high, depending on the type of virus.
    • Prevents Hacking, Stops Virus Attacks, Updated Threat Protection, Consistent Network Speed.
    • Proactively addressing the security concerns of your business and your network now can pay dividends of time savings.

    How Firewall Works:

    • Firewall match the network traffic against the rule set defined in its table safe or not
    • Once the rule is matched, associate action is applied to the network traffic
    • Most of the traffic which reaches firewall uses one of these three major Transport Layer protocols- TCP, UDP or ICMP
    • All these types have a source address and destination address
    • A firewall establishes a barrier between secured internal networks and outside untrusted network, such as the Internet

    Remote Dailer

    Remote Dailer :

    A remote dialer is a type of software that allows call center agents to make and receive calls from remote locations. This type of dialer operates over the internet and enables agents to work from home, a satellite office, or any other location outside the call center.

    • The remote dialer connects to the call center's
    • Phone system and provides the same capabilities as a traditional dialer
    • Such as automatic call distribution, call queuing, and call monitoring
    • It also integrates with the call center's Customer Relationship Management (CRM) system
    • Allowing agents to access customer information
    • call history while on a call.

    Use Of Remote Dialers :

    The use of remote dialers has become increasingly popular as more organizations adopt remote work practices. It offers numerous benefits, including increased agent flexibility, reduced costs associated with physical call centers, and the ability to attract and retain a wider pool of talent.

    • In summary, a remote dialer is a type of software that enables
    • Call center agents to make and receive calls from remote locations
    • It offers increased flexibility and efficiency
    • Helps organizations to better manage their customer interactions.

    Remote IPPBX

    Remote IPPBX :

    A remote IPPBX (Internet Protocol Private Branch Exchange) is a type of telephone system that uses internet protocol (IP) technology to allow employees to make and receive calls from remote locations. It is a cloud-based solution that eliminates the need for a physical PBX (Private Branch Exchange) system, which is typically housed on-premise in a company's call center.

    • A remote IPPBX provides many of the same features as a traditional PBX
    • Such as call routing
    • Call forwarding
    • Call recording and voicemail
    • How ever because it is hosted in the cloud
    • It offers greater flexibility and scalability
    • Employees can access the system from any location with an internet connection
    • The solution can easily be scaled up or down to accommodate changes in the company's needs

    Remote IPPBX Summary :

    In addition to its core telephony features, a remote IPPBX often integrates with other business tools, such as customer relationship management (CRM) systems, email, and instant messaging. This integration can help to improve productivity, as employees can access customer information, call history, and other relevant data from within a single, integrated platform.

    • In summary, a remote IPPBX is a cloud-based telephone system that allows employees
    • To make and receive calls from remote locations
    • It offers increased flexibility
    • Scalability, and integration with other business tools
    • Helping organizations to improve their telephony capabilities
    • manage customer interactions more effectively.

    VMS

    VMS :

    Auto voice calls refer to automated phone calls that are initiated using software and do not require a live operator to make the call. These calls are often used for mass communication purposes, such as marketing campaigns, political surveys, appointment reminders, and more.

    Auto voice calls can be made using a computer or a specialized auto dialing system that can automatically call a list of phone numbers and play a pre-recorded message. Some auto voice call systems also have the capability to detect voicemail and answer machines, and can leave a pre-recorded message or transfer the call to a live operator if necessary.

    Bulk SMS

    Bulk SMS :

    Bulk SMS refers to the practice of sending a large number of text messages to a large number of recipients, typically for the purpose of marketing, advertising, or communication.

    • Bulk SMS can be delivered through an SMS gateway
    • Which is a platform that facilitates the sending and receiving of SMS messages.
    • There are a variety of SMS gateways available
    • Some of which offer a range of features such as scheduling
    • Personalization, and message tracking.

    Widely Used :

    Bulk SMS is a widely used form of communication, especially for businesses and organizations, as it allows them to reach a large audience quickly and efficiently. It is also often used for alerts and notifications, such as appointment reminders or shipping updates.

    • Like with any form of mass communication
    • It's important to obtain the consent of the recipients before sending bulk SMS messages
    • To comply with any relevant regulations
    • Such as those governing spam messaging

    Third Party

    Third Party Integration :

    A dialer integration with a third party Customer Relationship Management (CRM) system allows for a seamless and efficient process for managing customer interactions. This integration helps streamline the process of making and receiving calls, recording call information, and updating customer data in the CRM.

    Our dialer can be integrated with most of all CRMs to enable automatic call pop-ups when a customer's information is pulled up in the CRM. This allows agents to have all the relevant customer information at their fingertips while they're on a call. Additionally, the dialer can log all call information, such as call duration, start and end time, and the outcome of the call, directly into the customer's CRM record. This eliminates the need for manual data entry and ensures that all customer interactions are properly recorded and tracked.

    In summary:

    The integration of a dialer with a CRM system can also help improve the quality of customer interactions. With the ability to see customer information and history in real-time, agents can have more informed and productive conversations, resulting in better customer experiences. This integration can also help to increase agent productivity by automating manual tasks and freeing up time for more important tasks.

    • A dialer integration with a CRM system provides numerous benefits
    • Including improved efficiency, accuracy, and customer experience
    • It streamlines the process of managing customer interactions
    • Helps organizations to better manage their customer relationships

    GSM/PRI Gateway

    GSM Gateway :

    A GSM (Global System for Mobile Communications) gateway is a device that allows for the connection of traditional telephone systems, such as PBX (Private Branch Exchange) systems, to a GSM mobile network. This enables companies to take advantage of the benefits of mobile communication, such as increased mobility and flexibility, while still using their existing telephone infrastructure.

    Converting Traditional PSTN :

    • GSM gateways work by converting traditional PSTN (Public Switched Telephone Network)
    • Signals into GSM signals and vice versa
    • This allows for incoming and outgoing calls to be made using both fixed line and mobile phones
    • Can help to reduce communication costs by allowing companies
    • To use their existing telephone numbers and telephone lines

    Variety Of Applications :

    GSM gateways can be used in a variety of applications, including call centers, small offices, and remote branch offices. They are often used to extend the reach of existing telephone systems, or to provide a backup solution in case of network failure.

    • In summary, a GSM gateway is a device that allows for the connection of traditional telephone systems
    • To a GSM mobile network
    • It offers increased mobility
    • Flexibility and cost savings by allowing companies to use their existing telephone
    • Infrastructure in combination with mobile communication

    PRI Gateway :

    A PRI (Primary Rate Interface) gateway is a device that enables the connection of a traditional telephone system, such as a PBX (Private Branch Exchange), to a digital telephone network. PRI is a signaling standard that provides a high-speed connection for voice and data transmission over a digital telephone network.

    • PRI gateways work by converting analog signals from a PBX
    • Into digital signals that can be transmitted over a digital telephone network
    • This allows organizations to take advantage of the benefits of digital communication
    • Such as improved call quality and increased network capacity
    • while still using their existing telephone infrastructure

    PRI gateways used for :

    PRI gateways can be used in a variety of applications, including call centers, small offices, and remote branch offices. They offer increased efficiency and reliability compared to traditional analog communication methods, and can help to reduce communication costs by allowing organizations to use their existing telephone numbers and telephone lines.

    • In summary, a PRI gateway is a device that enables the connection of a traditional telephone system to a digital telephone network
    • It offers improved call quality
    • Increased network capacity
    • Cost savings by allowing organizations to take advantage of digital
    • Communication while still using their existing telephone infrastructure