This guide provides instructions for integrating a 3rd Party Application with a VAC PBX. The integration involves using various APIs provided by the VAC Team and the 3rd Party Application to enable seamless communication and data exchange. Below are the steps for each API integration:

API Details:

1. Click to call

a. URL:
  https://vacpbxip/VAC/API/api.php?from=XXXX&to=YYYYYYY&o peration=dial
b. Method: GET
c. Params:
       i. from – Extension Number.
       ii. to – Customer Number
d. Explanation : This functionality helps to trigger the call directly from the 3rd Party Application by clicking.

2. Incoming Call - Popup

a. 3rd Party Team should provide the API to open a Call Popup.
b. Explanation: This function helps to open CRM Popup while receiving incoming calls.

3. Incoming Call – Log Posting

a. 3rd Party Team should provide the API to post the incoming Call Details after call is completed.
b. Explanation: This function helps to send the incoming calling details to 3 rd Party application.

4. Outgoing Call – Log Posting

a. 3rd Party Team should provide the API to post the outgoing Call Details after the call is completed.
b. Explanation: This function helps to send the outgoing calling details to 3rd Party application.

5. Missed Call – Log Posting

a. 3rd Party Team should provide the API to post the missed calls after the call is dropped.
b. Explanation: This function helps to send the missed calls details to 3rd Party application.

6. Call Transfer

a. URL: https://vacpbxip/VAC/API/api.php?from=XXXXXX&to=YYYYYY& operation=transferCall
b. Method: GET
c. Params:
       i. from – Extension Number. Here, 101 (for test env.)
       ii. to – Customer Number
d. Explanation: This functionality helps to transfer the call from one extension to other number.

7. Call Listening

a. URL: https://vacpbxip/VAC/API/api.php?from=XXXXXX&to=YYYYYY& operation=monitor
b. Method: GET
c. Parameters:
       i. From – Extension where you want to listen the other extension
      ii. To – Extension which you want to listen.
d. Explanation: This functionality helps to listen other extension calls.

8. Call Whisper

a. URL: https://vacpbxip/VAC/API/api.php?from=XXXXXX&to=YYYYYY& operation=whisper
b. Method: GET
c. Parameters:
       i. From – Extension where you want to whisper the other extension
       ii. To – Extension which you want to whisper.
d. Explanation: This functionality helps to whisper other extension calls.

9. Call Barge

a. URL: https://vacpbxip/VAC/API/api.php?from=XXXXXX&to=YYYYYY& operation=barge
b. Method: GET
c. Parameters:
       i. From – Extension where you want to barge the other extension
       ii. To – Extension which you want to barge.
d. Explanation: This functionality helps to barge other extension calls.

10. View CDR

a. URL: https://vacpbxip/VAC/API/api.php?operation=viewCDR
b. Method: GET
c. Explanation: This functionality helps to view the Call Detail Reports

11. View Missed Calls

a. URL: https://vacpbxip/VAC/API/api.php?operation=viewMsd
b. Method: GET
c. Explanation: This functionality helps to view the list of Missed Calls

Integration Steps:

1. Obtain the API endpoints and parameters from both the VAC Team and the 3rd Party Application.
2. Configure your 3rd Party Application to call the respective APIs based on the required actions (e.g., click to call, and other APIs).
3. Ensure that the parameters are correctly passed in the API calls for seamless integration.
4. Test the integration thoroughly to verify functionality and data exchange between the applications.
5. Monitor and troubleshoot any issues that may arise during integration to ensure smooth operation.

By following these steps, you can successfully integrate your 3rd Party Application with the VAC PBX system, enabling enhanced communication capabilities and streamlined call management.